TERMS & CONDITIONS

DAILY ARRANGEMENTS AND DELIVERIES

Gift 10 Flowers is committed to providing excellent customer service. We understand online shoppers’ concerns about order security and fulfillment, and have established the following return/refund policy:

  1. Delivery Issues: For undelivered orders, we require 24 hours to investigate the issue. Often, delivery was attempted but the recipient was unavailable.
  2. Non-Delivery: If Gift 10 Flowers did not attempt delivery, a full refund will be issued.
  3. Quality Concerns: If there are quality issues with a delivered arrangement or gift, the recipient should contact Gift 10 Flowers. In most cases, we will replace the item. Notification must be received within 24 hours of delivery, as flowers, plants, and cakes are perishable and require proper care. No refunds or replacements will be provided if Gift 10 Flowers is not notified within this 24-hour timeframe.
  4. Order Rejection: Gift 10 Flowers reserves the right to reject any order deemed questionable or potentially fraudulent. We review all orders and may verify information with the customer’s bank. If fraud is suspected, we will contact the sender by email or phone to confirm the order’s validity.
  5. Order Cancellation: Orders can be cancelled prior to delivery. No refunds are available for cancellations received after delivery. Cancellations are not accepted if incorrect delivery information was provided. Customers may update incorrect information for proper delivery. If the corrected address is outside our delivery range, a 50% refund will be issued.
  6. Substitution & Flower Availability: Because flowers are a natural and seasonal product, each bouquet is uniquely handcrafted and may vary slightly from the photos shown. Depending on availability, we may substitute flower or rose varieties, colors, foliage, ribbons, or wrapping materials. Any substitutions will be carefully selected to maintain the bouquet’s overall style, color palette, fullness, quality, and value.
  7. Recipient Refusal: Gift 10 Flowers is not responsible for orders refused by the recipient. No refunds will be issued if a recipient refuses delivery.
  8. Address Corrections/Re-delivery: Address corrections or changes after an order has been placed that require re-delivery will incur a additional charge.